With a highly trained technical product help desk, Pyramids Consultants offers clients a single point of contact for the help they need with a wide range of technology issues.
We provide IT support across the Globe.
Our aim is to provide you with the best possible services and resolve your IT issues as quickly as possible.
1.All IT support requests will be handled by a single point of contact
2.Technically proficient and experienced mechanics and technicians are required for all levels of support
3.Manage problems through careful problem resolution and escalation procedures that are closely monitored and controlled
4.Provide a unique identifier to each request/issue with our Professional Services Automation software (PSA), which enables project tracking and client updates for each job.
5.Technical support for Pyramids
6.Ensure service level agreements (SLAs) are met
All our support staff are here to assist you every day. From the helpdesk we can dispatch engineers to your premises to resolve any issues that may not be resolved remotely.
You can take advantage of this comprehensive IT help desk service to get up and running as soon as possible.
A proactive approach is employed at Pyramids Helpdesk, with engineers working with our no-repair team to resolve problems.
The helpdesk resolves over 93% of all technician issues remotely, eliminating the need for an onsite visit. Your issues are solved more quickly, with less disruption to your business.
Schedule a complementary call with us to go over your requirements and get a free project roadmapping done.